Customer Service

Customer Service

Welcome to EcoWater Systems Customer Services

Thank you for purchasing an EcoWater water softener. You will know the wonderful benefits of softened water, from softer towels to sparkling crockery, we hope you will continue to enjoy the benefits for years to come.

We have poured decades of technical experience into your water softener. In fact, we are the world’s largest manufacturer of domestic water softeners, with over two million units sold to date. Service is important to us, which is why we have a national team of service engineers – should you need them.

EcoWater TeamEcoWater Systems Customer Advice

Our EcoWater customer advice team are happy to give you advice on your water softener or drinking filter.

Just call us on: 01494 48 48 48 or submit an enquiry.

Dedicated Remote Monitoring

EcoWater water softeners have the in-built intelligence to monitor, manage and satisfy your entire soft water needs. Our latest models can be monitored remotely by phone, so that problems can be diagnosed from a distance. As a consequence, our engineers can check your water softener and decide what needs to be done before they visit your home – saving you the time and inconvenience of unnecessary service calls or return visits. Instructions for remote monitoring will be in your owner’s manual.

EcoWater Systems Service Plans

EcoWater Systems service plans offer peace of mind for as little as 20p per day.  Our expert engineers can look after your softener, who better to look after your product than the company that makes it.

EcoWater Offers and Rewards

As a thank you to our loyal customers we offer special loyalty discounts and rewards.  See Refer a Friend and Family Discount.

EcoWater Tablet Salt Delivery Service

We can offer a delivery service for tablet salt, we will even fill your water softener for you.